THE TERMS & CONDITIONS (T&C) GOVERNING CLA PORTAL

General
CLA Portal is a safe and convenient self-service online payment portal. This portal is operated 24/7 and performs various online payment features swiftly wherever you are.

Please read and understand the following T&C which are meant to keep you informed of their obligations and to regulate your access to the services made available on CLA Portal, www.clap.my. By accessing this portal and/or using any of the provided services, you agree to be bound by these T&C.

The information, material, functions and content provided in the pages of the portal may be changed from time to time with or without notice at D&D Control (M) Sdn Bhd’s (D&D) absolute discretion. Your continued access or use of the portal and/or the services provided herein subsequent to any such change will be deemed as your acceptance to those changes.

You are solely responsible for making your own assessment when accessing and using this portal, the services and the content on this portal, and you acknowledge and accept all inherent risks associated in accessing and using this portal, the services and the content over the internet.

These T&C are governed by and are to be construed in accordance with the laws of Malaysia.

Helpdesk
You will be provided with shared Helpdesk service to resolve technical issues relating to this portal. For feedback and suggestions, you may contact 03 3324 5300 and supportdnd@dnd.com.my

Subscription
Your access to CLA Portal is an annual license subscription. At the end of the subscription period, an automatic renewal will be executed. Unless you have deactivated the account in accordance to the Account Deactivation terms stipulated herein.

Subscription of license is only limited to the rights to utilize services on CLA Portal, it does not construed the ownership of license.

D&D may publish your company's name on CLA Portal(www.clap.my) on the status of container deposit excemption that will be updated from time to time.

Privacy Statement
Your right to privacy is of paramount importance to CLA Portal. You are required to provide your name, organization, email address and other related information to complete the subscription. D&D will use this information to provide you with a more personalized online experience, as well as to use for any business purpose and will not share this information with any third party.

Portal Content and Copyright
This portal is the property of D&D and protected by copyright law. D&D grants you the right to access and use the portal, so long as such use is for business purposes only, and you do not alter, copy, disseminate, redistribute or republish any content or feature of this portal. You acknowledge that access to and use of this portal is subject to these T&C.

Payment
The availability of payment method (s) will be as such in the portal which may be changed from time to time.

Payment made are deemed successful ONLY if payment gateway service provider has approved it.

Refund Policy
CLA Portal does not have refund feature. Should there be a need, you can obtain assistance from Helpdesk. If your request is accepted, cash refund will be reflected in your CLA cash balance for visibility of transactions. Refund fees may be levied for all types of refund to cover for administrative time, transaction fees, any penalty charges, etc.

Fees
The fees to access this portal is currently waived, however you agree that D&D at all times have the right to levy a charge for such access.

Payment made via authorized payment gateway service provider will be charged as mentioned in the portal, which may be changed from time to time.

You shall be responsible for all applicable charges, levies, taxes (whether provided now or in future). If in such case you proceed to make an access to the portal, you will be deemed to have agreed to such fees, charges, levies and taxes.

CLA Portal reserves it’s right to change all fees, charges, levies and taxes by giving you thirty (30) calendar days’ prior notice in writing or in any manner deemed applicable by D&D.

Transaction Error
Fraudulent, duplicate transaction or due to server slow down/session timeout is categorized as transaction error. You shall before initiate the second payment, check whether your Bank Account has been debited or not and accordingly resort to one of the following options:

  • In case payment account is debited, you shall not make the payment twice and immediately contact Helpdesk to confirm payment.
  • In case the payment account is not debited, you may initiate a fresh transaction to proceed with payment.
You shall directly contact the payment gateway service provider for any fraudulent transaction on your account for any misuse by a fraudulent individual/party.

Security
You will be required to login with Username and Password provided by CLA Portal in order to use the services provided in this portal. You agree that Username and Password are very important pieces of information and it shall be your sole responsibility to keep it secured and confidential at all times.

You shall take all reasonable precautions necessary to ensure that no other persons have or will be granted your Username and Password, unless being authorized by you. Such precautions may include, among others, immediately memorising your Username and Password, destroying any document on which it is stated, changing password from time to time for security reasons. Primary user will authorize Secondary user to access the portal and therefore each user shall be deemed to have agreed to keep Username and Password secured and confidential.

D&D herein shall in no event be liable for any loss or damages whatsoever suffered or arising from any interruption to or unavailability of this portal or the services and/or the content, and in connection with your access or use or the inability to access or use this portal (or any third party link to or from the portal), reliance on the information contained in the portal, any technical, hardware or software failure of any kind, error, omission, delay in operation, computer viruses or otherwise.

Restriction on Use
You will not:

  • violate the security of the portal nor attempt to gain unauthorized access to the portal, data, materials, information, computer systems or networks connected to any server associated with the portal, through hacking, password timing or any other means.
  • take nor attempt any action that, in the sole discretion of D&D, imposes or may impose an unreasonable or disproportionately large burden on the portal or its infrastructure.
  • use nor attempt to use any scraper, robot, bot, spider, data mining, computer code, or any other automated device, program, tool, algorithm, process or methodology to access, index, acquire, copy, or monitor any portion of the portal, any data or content found on or accessed through the portal without the prior written consent of D&D.
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any other content.

Suspension
You shall agree and acknowledge that D&D reserves the right and discretion to suspend, terminate or restrict your access to this portal and/or your use of this portal at any time, for any reason. In particular, and without limitation, we may suspend, terminate or restrict your access should you breach any of these T&C, or violate the rights of D&D, or any other user, or any third party. Inactive users may be temporarily suspended from accessing the portal.

Account Deactivation
The method for you to deactivate your account is via a deactivation link at subscriber setting, which is only accessible by Primary user. Deactivation request via email and/or phone are not considered and does not being accomplish. Upon deactivation, you will immediately lose all access to this portal and/or use of the services.

Validity of Terms and Conditions
CLA Portal may revise these T&C from time to time. The revised version will be effective at the time we post it, unless otherwise noted. By continuing to use our services after any changes to these T&C, you agree to abide and be bound by those changes. If you do not agree with any changes to these T&C, you may contact supportdnd@dnd.com.my

CLA Portal reserves the full rights to keep the T&C updated from time to time. We will do our best to keep users aware of the updates. However, users are encouraged to follow up changes or additions to the T&C frequently.